Welcome to the official website of LunaVelle LLC. Here, we are committed to providing you with high-quality casual women’s clothing and an excellent online shopping experience. To ensure a smooth and enjoyable experience using our website, please carefully read the following terms.

Customer Support
If you encounter any problems during your shopping process, our customer service team is ready to assist you. You can contact us through the following methods:
Email: support@lunavelleapparel.com
Phone: 725-705-0188/725-772-8158
Online Chat: Visit our website’s “Contact Us” page and use the online chat function for real-time assistance.

Order Inquiry
If you have any questions about your order, including order status, shipping information, or change requests, please feel free to contact our customer support team. Please provide your order number so we can resolve your issue more quickly.

Return and Exchange Policy
We want you to be satisfied with your purchase. If you have any problems with your purchased items (such as damaged goods, incorrect size, etc.), please contact us within 30 days of receiving the goods. The specific return and exchange process and conditions are as follows: The item must be unworn, unwashed, and retain its original tags and packaging. You will need to provide proof of purchase (such as a receipt or order confirmation email).

Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was shipped.

Payment Methods
We support various payment methods, including credit cards, debit cards, and PayPal. All transactions are encrypted to ensure the security of your payment information.

Privacy Policy
Your privacy is very important to us. Our Privacy Policy details how we collect, use, and protect your personal information. Please visit our website’s “Privacy Policy” page for more information.

Disclaimer
To the extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. We do not guarantee the availability, reliability, or security of the website.

Modifying Terms
We reserve the right to modify these terms at any time. Any modifications to the terms will be posted on the website and will take effect immediately. Your continued use of the website constitutes your acceptance of the modified terms.